Chapter 14

Online Communication

Learning objectives

  • Understand the channels available for Internet communications
  • Recognize the features of the different communication types
  • Choose the correct communication medium for a particular situation
  • Understand appropriate etiquette for online communication
  • Understand the basic features of email programs and how to use them

Internet Communication Types

Communicating Appropriately

Using and Managing Email

The way we communicate with friends and business associates has changed dramatically in the last decade, thanks to the Internet. Our communication channels are increasingly shifting toward computer-assisted technologies, many of which are not only more immediate but also less expensive to use than ...

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