Chapter 1

A Multiple and Cross Channel Example

Setting an Appointment

Abstract

We illustrate the fundamental components of the conceptual model by introducing and analyzing four existing calendar applications. Each of the four applications supports setting an appointment and each is on a different interaction channel. Such a comparative illustration can demonstrate how you can fulfill the same goal using different conceptual models.

Keywords

Conceptual model

Multi-channel application

Cross-channel application

User goals

In order to illustrate the fundamental components of the conceptual model, we introduce and analyze four existing calendar applications. Each of the four applications supports setting an appointment and each is on a different ...

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