Chapter 1: Filippo Passerini

Filippo Passerini is group president, Global Business Services (GBS) and CIO at Procter & Gamble (P&G). He and his team of 6,000 colleagues are responsible for delivering more than 170 services and solutions to the company's employees in 75 countries worldwide.

Passerini led the integration of P&G's IT and services groups to form GBS, one of the largest and most progressive shared services organizations in the world. The GBS focus is on transforming the way business is done—improving productivity and efficiency to drive value, growth, and competitive advantage for P&G. Innovative in structure, scope, and philosophy, GBS has saved the company more than $1 billion to date.

Passerini has more than three decades of business-building experience with P&G in both developed and developing markets. He has lived and worked in the United Kingdom, Latin America, Greece, Italy, Turkey, and the United States. Passerini's leadership experience includes category, country, and marketing general management, and he credits his diverse exposure to the business as one of the keys to success in partnering with cross-functional leaders.

Passerini is globally recognized as an information technology and shared services thought leader. He has received numerous awards, including the inaugural Fisher-Hopper Prize for Lifetime Achievement in CIO Leadership, Shared Service Thought Leader of the Year, and InformationWeek's Chief of the Year. He is a member of the ...

Get Confessions of a Successful CIO: How the Best CIOs Tackle Their Toughest Business Challenges now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.