Confessions of a Successful CIO: How the Best CIOs Tackle Their Toughest Business Challenges

INDEX

Aerospace and defense industry, 20, 116. See also McDonnell Douglas; Raytheon

Aircraft industry

Boeing, 111–112

Hughes Aircraft, 21–22 See also McDonnell Douglas

Albertsons, 95

AMCI, 74, 79

American Airlines, 76

American Stores, 95–96

Ameristar Casinos, 130–132, 133, 134–135

Anticipation, emphasis on, by Passerini, 12–14

Availability metric, 145, 147–148

Avnet, 46

Backup plans, 64

Bandrowczak, Steve

career of, 35, 36–37, 45

on CIO role, 48

on fixing problems, 37–38

Kifer on, 43, 45

philosophy of, 46–47

on project management, 44

on right people for projects, 46

rogue organization of, 40

on self-improvement, 49–50

on value creation, 48–49

on vision, 43–44, 45

on work-life balance, 50 See also DHL

Bardis, John, 68

Basics, taking care of, 101

Bechtel, 66, 67, 68

Beljaars, Fred, 39–40

Betting the farm

DHL and, 40–41

McDonnell Douglas and, 109–110

Union Pacific and, 73–74

Blomker, Joe, 105–106

Blue Cross Blue Shield of Kentucky (Southeastern Mutual Insurance Company), 121, 122, 124–125

Boeing, 111–112

Boushy, John, 130

BPOs (business process outsourcers), 5

Bricker, Deborah, 129

Burks, Rickey, 149

Burnham, Dan, 19

Burning platform

at DHL, 40, 44

at Supervalu, 97

Bush, George H. W., 43–44

Business process outsourcers (BPOs), 5

Business value creation

Bandrowczak and, 48–49

Passerini and, 10, 11–12, 15

Cadbury, 94

Campus recruiting, 150–151

Centene, 105–106, 113, 114–115. See also Imholz, Don

CFOs, decision-making authority of, 110

Chambers, Jim, 94

CIO-plus, 14, 116

CIOs

aspirations ...