INDEX

Aerospace and defense industry, 20, 116. See also McDonnell Douglas; Raytheon

Aircraft industry

Boeing, 111112

Hughes Aircraft, 2122 See also McDonnell Douglas

Albertsons, 95

AMCI, 74, 79

American Airlines, 76

American Stores, 9596

Ameristar Casinos, 130132, 133, 134135

Anticipation, emphasis on, by Passerini, 1214

Availability metric, 145, 147148

Avnet, 46

Backup plans, 64

Bandrowczak, Steve

career of, 35, 3637, 45

on CIO role, 48

on fixing problems, 3738

Kifer on, 43, 45

philosophy of, 4647

on project management, 44

on right people for projects, 46

rogue organization of, 40

on self-improvement, 4950

on value creation, 4849

on vision, 4344, 45

on work-life balance, 50 See also DHL

Bardis, John, 68

Basics, taking care of, 101

Bechtel, 66, 67, 68

Beljaars, Fred, 3940

Betting the farm

DHL and, 4041

McDonnell Douglas and, 109110

Union Pacific and, 7374

Blomker, Joe, 105106

Blue Cross Blue Shield of Kentucky (Southeastern Mutual Insurance Company), 121, 122, 124125

Boeing, 111112

Boushy, John, 130

BPOs (business process outsourcers), 5

Bricker, Deborah, 129

Burks, Rickey, 149

Burnham, Dan, 19

Burning platform

at DHL, 40, 44

at Supervalu, 97

Bush, George H. W., 4344

Business process outsourcers (BPOs), 5

Business value creation

Bandrowczak and, 4849

Passerini and, 10, 1112, 15

Cadbury, 94

Campus recruiting, 150151

Centene, 105106, 113, 114115. See also Imholz, Don

CFOs, decision-making authority of, 110

Chambers, Jim, 94

CIO-plus, 14, 116

CIOs

aspirations ...

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