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Configuration Management for Senior Managers by Frank B. Watts

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Chapter Ten

Request for Change Process

Abstract

To properly find and fix real documentation and design issues and to reduce the engineering change backlog, all but the smallest company needs a request process. A change of attitude about the treatment of requests—rejection is okay. A well-designed request form and flow process. The CM organization and executive champion to be the owner of the process. Rules for payback delineated. All products placed in either an “improve” or “don't improve” or “include in next iteration” lists. A very high-level team is needed to review most design change requests in order to reject as many as good judgment and engineering manpower dictates. A simplistic work flow process flow. Standards and metrics developed for ...

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