Chapter Twelve

Change Management


The change process is broad and deep, important and complex but needs to be simplified, effective, efficient, and addressed in small bites and chewed well. Get key measurements in place as the first step toward improvement—volume, time, WIP, and quality. Decide whether to reinvent or continually improve. Make sure that CM is chartered and manned to improve the process and to make it fast and effective. Put an effective change team in place meeting face-to-face until benchmarks are met. Have all functions represented on the Technical Review Team, allow very few signers but have a method for anyone affected to give a “stop order.” Determine how those impacted will be identified and involved. Decide to ...

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