O'Reilly logo

Conflict 101 by Susan H. SHEAROUSE

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

image

CHAPTER 3What We Need: TheSatisfaction Triangle

Has this ever happened to you? You are embroiled in an argument about a matter that is important to you and also to an employee. After several back-and-forth exchanges, you finally say, “Okay, then, we’ll do it your way.” You do what you can to give that employee exactly what he is asking for, only to find out later that he is still ticked off. You are left wondering, “What is his problem? Isn’t he ever satisfied?”

On the other hand, you may have had another experience as well. An employee storms into your office, upset about a policy that, as far as she is concerned, just isn’t working. You listen. ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required