CHAPTER 4Where We Are:Levels of Conflict

Big problems generally start off as small problems. In his Poor Richard’s Almanac, Benjamin Franklin relates, “for want of a nail the shoe was lost;/for want of a shoe the horse was lost;/for want of a horse the rider was lost;/for want of a rider the battle was lost;/for want of a battle the kingdom was lost;/and all for the want of a horseshoe nail.” The rider could not foresee the price that would be paid for not fixing that horseshoe nail.

And not only do the small problems grow to become big problems, but the skills needed to solve them become more demanding as well. When you resolve problems early, ...

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