CHAPTER 5How We Respond:Approaches toConflict
When Sam gets an e-mail from his boss, giving him another assignment that is due this Friday, Sam reads the e-mail, shrugs to himself, and continues with the project he is working on.
When Tasha gets an e-mail from her boss, giving her another assignment that is due this Friday, she sighs, marks it down on her calendar, and scrambles to add it to her to-do list.
When Marvin gets an e-mail from his boss, giving him another assignment that is due this Friday, he picks up the phone and calls his boss to bargain. “I can’t get that project done on Friday, but if you can finish that report I am working on, ...
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