CHAPTER 9Apology andForgiveness
“Apologize? We don’t need to apologize! They are the ones who made the mistakes.” This was what I heard from a group of managers at a large corporation. I stood in front of the room in amazement. I knew the company had high standards for employment and promotion. I didn’t know that being perfect was one of the necessary qualifications. I assumed that because they were human, they also would sometimes make an error.
Wherever people are interacting with one another, working with or alongside others, there will be times when conflicts arise, egos are bruised, and damage is done to one another or to the relationship. ...
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