CHAPTER 12Time
Time is a gift. It is your friend. In a smartphone and social networking crazed world, a world that is driven by instant messages and immediate access, this idea defies all logic. What could possibly be useful about taking time in dealing with conflict? We don’t have time for that!
Patience Is a Virtue
When we talk about time in the context of a conflict, we are mostly talking about patience. Here is an example: In January, my company completed work on a project for one of our favorite clients. Back in the office, after a job well done—the client agreed on that—we submitted an invoice. Just like we always do. The phone rang in March. ...
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