PREFACE
Corporate life assumes a convenient fiction: If we assign roles and responsibilities, create flowcharts and project plans, and delineate deadlines and deliverables, then somehow magically, coolly, and calmly, the work will get done.
Wrong!
The truth is that organizations are run by people, and people run on emotions. Our feelings supply the energy to fuel our pursuit of profit and purpose. They are formidable and universal. They can’t be ignored. Yet, to our great detriment, we have long pretended that emotions have no place in the office.
The future of work demands we recognize that emotions don’t make us weak. Instead, they are our power tool, they’re processed in the most primal, “animal” part of our brain, and they’re critical to ...
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