REFERENCES
For a more comprehensive list of reference material, please visit: https://www.melaniekatzman.com/connectfirst/references.
CHAPTER 1
Achor, S. (2012, Jan–Feb). Positive Intelligence. Retrieved from Harvard Business Review: https://hbr.org/2012/01/positive-intelligence
Cromie, W. J. (2003, January 23). Faking happiness for fun and profit. Retrieved from Harvard University Gazette: http://news.harvard.edu/gazette/2003/01.23/13-smile.html
Grandey, A., Fisk, G., Mattila, A., Jansen, K., & Sideman, L. (2005). Is “service with a smile” enough? Authenticity of positive displays during service encounters. Organizational Behavior and Human Decision Processes, 96(1), 38-55.
Keltner, D. (2009). Born to Be Good: The Science of a Meaningful Life. ...
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