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CHAPTER FIVE

MAKING IT MATTER

Value and Quality

By Terhilda Garrido and Alide Chase

Chapter Summary

This chapter and the following chapters in Section Three address the issues of value realization in the implementation of an electronic health record (EHR)—the potential benefits in terms of quality of care, service, and system efficiency. Part One of this chapter, by Terhilda Garrido, discusses the basic conceptual framework for value realization in terms of immediate, short-term, and long-term benefits, and useful strategies for capturing them. Part Two of this chapter, by Alide Chase, focuses on how Kaiser Permanente prepared for maximizing ...

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