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CHAPTER 1THE DECAY OF THE CONSULTING PROFESSION

We have met the enemy and he is us.

—Pogo (Walt Kelly)

A FEW YEARS AGO, I was involved in a consulting engagement, partnering with what was then one of the “Big Five” consulting firms. We were helping a multinational Fortune 100 company implement SAP software as their new company-wide software system. This changeover took well over a year and required a ton of planning, training, and dealing with all the issues one deals with when undertaking such a massive change. Early on in my work with the consulting firm, one of the young, extremely bright, talented, and dedicated consultants (we’ll call her Diane) showed me with great pride a document they had been developing—the consulting firm’s plan ...

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