CHAPTER 3CLIENT-CENTERED CONSULTING
The more we look out for others, the more we look out for ourselves.
—Terry C. Warner
I WAS WORKING FOR THREE DAYS with a CFO and his direct reports at a mid-sized health care organization. The organization had been a client of mine for a couple of years, one with whom I had experienced some success. In this particular case, I had been asked by the CEO to help the CFO and his team to strengthen their leadership and teamwork, a challenge I felt well qualified to meet. The CEO felt strongly that the offsite would be valuable for the CFO and his team—a gift to them, of sorts—and he believed I could lead it well. However, there were also warning signs that I should not have taken the work.
I ignored them all. ...
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