CHAPTER 4SEEING THE CLIENT AS A SYSTEM
Everything flows.
—Heraclitus
MOST ORGANIZATIONS ARE STUCK and can’t see beyond their “stuck-ness” because they don’t see how their parts are all interconnected—how they are part of a whole system. Too many consulting efforts start and finish with a narrow view of the organization. They focus on such forces as leadership, strategy, the technical system, the marketing approach, the culture, the structure, etc. What causes their consulting to be ineffective is not any single action but the isolation of that effort from the other key forces shaping the organization. Clients and consultants collude in this willful blindness, rarely recognizing the counterproductive consequences of their choices.
Instead, ...
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