Consulting on the Inside: An Internal Consultant's Guide to Living and Working Inside Organizations

Table of contents

1. Cover
2. Praise Page
3. Title Page
4. Copyright
5. Table of Contents
6. Preface
7. Section I: The Life of the Internal Consultant
   1. Chapter 1: Living as an Internal Consultant
   2. Chapter 2: Identifying and Creating Your Role
   3. Chapter 3: Building Your Practice
   4. Chapter 4: Overcoming Challenges and Roadblocks
8. Section II: The Consulting Process
   1. Chapter 5: Contact
   2. Chapter 6: Agreement
   3. Chapter 7: Information and Assessment
   4. Chapter 8: Feedback
   5. Chapter 9: Alignment and Change Targets and Transition Strategies
   6. Chapter 10: Implementation
   7. Chapter 11: Evaluation and Learning
9. Section III: Interpersonal Skills for the Internal Consultant
   1. Chapter 12: Communication and Influence Skills
   2. Chapter 13: Problem-Solving and Negotiation Skills
   3. Chapter 14: Facilitation and Coaching Skills
10. Section IV: Messages for Success
    1. Chapter 15: Trends
    2. Chapter 16: Consulting Mastery
11. Appendix 1: A Readiness Checklist
12. Appendix 2: Sample Agreement Memoranda and Agreement Form
13. Appendix 3: Organization Development Contract
14. Appendix 4: The Courtesy Feedback Meeting and Group Feedback Meeting
15. Appendix 5: A Portrait of ABC Incorporated
16. Appendix 6: Survey-Feedback Flowchart
17. Appendix 7: Survey-Feedback Meeting Agendas
18. Appendix 8: Human Resources Transition Team Charter
19. Appendix 9: A Vision Process
20. Appendix 10: Cross-Functional Team Goal/Role Clarification Process
21. Appendix 11: Conflict Management Model For Teams
22. Appendix 12: Role-Clarification Meeting
23. Appendix 13: New Manager Assimilation Process
24. Appendix 14: Grounding and Centering
25. References
26. About the Authors
27. Index