Chapter 1
1. Voigt (2009).
2. Shop. In Merriam-Webster’s online dictionary (2003). http://www.merriam-webster.com/dictionary/shop. (7 Dec. 2010).
3. Hirschman and Holbrook (1982), p. 92.
4. Schroeder (2003).
5. Kershaw (2003); Lambert (2003).
6. Underhill (2000).
7. Barletta (2003); Popcorn and Marigold (2000).
8. Barletta (2003); Popcorn and Marigold (2000); Underhill (2000).
9. Barletta (2003).
10. Popcorn and Marigold (2000), p. 9.
11. Barletta (2003); Rowe (2003).
12. Cameron (2003); Lambert (2003); Protyniak (2003).
13. Tom Peters in Barletta (2003), p. ix.
14. Underhill (2000).
15. Underhill (2000).
16. U.S. National Center for Health Statistics (2009).
17. Bristor and Fischer (1993).
18. Costa (1994).
19. Barletta (2003); Rowe (2003). ...
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