Foreword
A few years ago, I gave a speech on fundraising at a conference. Midway through the presentation, I mentioned my work at Network for Good to the more than one hundred nonprofit professionals in attendance. This prompted a man in the middle of the room to raise his hand.
“Do you have a question?” I asked.
“I have a Network for Good Donate Now button on my organization's home page,” he declared.
I smiled. How lovely to have a fan and client of my organization in the crowd. I thanked him and launched back into my presentation.
But he raised his hand again. So I called on him once more.
“You know that button?” he said. “It doesn't work.”
This was certainly not what I wanted to hear. Embarrassed, I apologized. I said to the man—and everyone ...
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