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Contented Cows Still Give Better Milk, Revised and Expanded: The Plain Truth about Employee Engagement and Your Bottom Line, 2nd Edition by Richard Hadden, Bill Catlette

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ACKNOWLEDGMENTS

This book would not have been written at all were it not for an introduction made by Jeb Blount, of Sales Gravy, and the encouragement of Lauren Murphy, our acquisitions editor at John Wiley & Sons, Inc., or nearly as well without a lot of helpful wordsmithing by development editor Christine Moore. All three are consummate professionals, and we thoroughly enjoy working with them.

We are indebted to Brad Ziemba and Mark McCranie, who once again helped with the financial research associated with the Contented Cow companies. A very special shout out goes to Jermia Jerdine, a graduating senior at the University of Memphis who also holds a full-time job and still volunteered to assist us with research and number crunching. This young lady is going to go places.

Thanks, too, to the representatives of Plantronics Mexico, Marriott, Incepture, and Zappos, whom we peppered with questions during our site visits, and to Joyce Folk of the Atlanta Airport Marriott Gateway, who served up career insights along with strong coffee and a mean plate of eggs. Through her gracious hospitality, Rebekah Stewart, owner of Brigadoon Lodge and Flyline Wine, helped make the writing venue quieter, more scenic, and enjoyable.

For their time on the phone and over e-mail, we thank those we talked to from Maple Leaf Sports and Entertainment, Bazaarvoice, Hanmer MSL, LaRosa’s Restaurants, the City of Lakeway, Consolidated Health Systems, Dow Chemical, and Chick-fil-A. You brought to life for us ...

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