3
Principles of Contextual Inquiry
Abstract
Contextual Inquiry is the core field research process of Contextual Design. In this chapter we describe Contextual Inquiry: the four principles of Context, Partnership, Interpretation, and Focus; how the Cool Concepts affect the interview situation; how to structure the interview itself; and how to tailor the interview to different kinds of projects. These field visits immerse the designers in the users' world so their designs can respond to users' real issues.
Keywords
Business analysis; Contextual Inquiry; Cool Concepts; Design; Design thinking; Ethnography; Field research; Human-computer interaction (HCI); Human-machine interaction; Marketing; Mobile design; Product design; Requirements ...
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