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Contextual Design, 2nd Edition by Hugh Beyer, Karen Holtzblatt

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3

Principles of Contextual Inquiry

Abstract

Contextual Inquiry is the core field research process of Contextual Design. In this chapter we describe Contextual Inquiry: the four principles of Context, Partnership, Interpretation, and Focus; how the Cool Concepts affect the interview situation; how to structure the interview itself; and how to tailor the interview to different kinds of projects. These field visits immerse the designers in the users' world so their designs can respond to users' real issues.

Keywords

Business analysis; Contextual Inquiry; Cool Concepts; Design; Design thinking; Ethnography; Field research; Human-computer interaction (HCI); Human-machine interaction; Marketing; Mobile design; Product design; Requirements elicitation; Requirements ...

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