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Contextual Design, 2nd Edition by Hugh Beyer, Karen Holtzblatt

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4

The Interpretation Session

Abstract

User insights need to be shared across a design team so that everyone can see the issues and work toward a common goal. In Contextual Design, we make all design activities team based, so that everyone builds the insights and designs together. Every interview is captured and analyzed through an Interpretation Session, a team meeting where the whole team (or a representative subset) can see the data and pull out the implications. This activity immerses the team in the users' world, allowing the whole team to experience each interview. In this chapter, we describe the structure, roles, and process of the Interpretation Session. We also take the opportunity discuss team-based design and how to use our understanding ...

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