CHAPTER 8
Process Analysis for Defect Prevention
The problem is never how to get new, innovative thoughts into your mind, but how to get the old ones out
– Dee Hock
SYNOPSIS
Defects need to be classified as per their class irrespective of the nature of the process. Here, the class of defects are identified as human dignity, unhygienic factors, housekeeping, mistake proofing, process consumables, clearance gate, gaps in defect prevention measures, misinterpretation of work instructions and standard operating procedures, gaps in customer linkage, hidden defects and process capability. For a given process, identify the class of defects applicable to it; scrutinise each applicable one as per existing ground realities; and ensure that it has been ...
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