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Continual Improvement Process by V. Narayana, N. S. Sreenivasan

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CHAPTER 9

Process Analysis for Gaps in Specification

Any company that cannot imagine the future won’t be around to enjoy it

– Gary Hamel and C. K. Prahalad

SYNOPSIS

Specification is a basic technical and commercial document listing out the requirements of a customer to be met by a supplier. This document must be error-free, besides being clearly and correctly understood and agreed by both the parties. It is a common experience that this document itself can contain errors and can lead to disputes due to lack of clarity and/or proper understanding of the specification by either or both the parties. These errors, of inadequate clarity and improper understanding, are referred to as ‘Gaps’ that need to be identified and eliminated by both the parties ...

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