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Continual Improvement Process by V. Narayana, N. S. Sreenivasan

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CHAPTER 16

Involvement of People in Continual Improvement Process

He knew how to enlist in his service man better than himself

– On the tombstone of Andrew Carnegie

SYNOPSIS

The key elements in the involvement of people are sincerity of purpose, transparency in handling people and empowerment of people. This calls for dismantling the present line of thinking and the way of organising people based on ‘command and control’ and replacing it with a non-hierarchical structure focused on shared vision, sharing of information, leading and coaching. Proper work culture is the key to involve people in continual improvement process (CIP) and it is a critical input for the success of CIP.

Background

Every institution—governmental as well as non-governmental—is ...

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