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Continual Improvement Process by V. Narayana, N. S. Sreenivasan

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CHAPTER 21

Measuring System

Measure what is measurable; And make measurable what is not so

– Galileo

Italy’s Ivano Brugentti walked away with Gold in men’s 20 m walk by a narrow margin of 0.50 seconds

– 2004, Athens Olympics

SYNOPSIS

The quality of continual improvement is much influenced by the quality of data used in the study. Quality of data is dependent on the quality of the measurement system that exists. Measurement system is a combination of measuring equipment and other external factors such as procedure for collecting sample, its identification, preservation and preprocessing prior to its analysis extending up to recording of the results and its reporting and sample disposal. One should have a sound knowledge of these aspects of ...

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