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Continual Improvement Process by V. Narayana, N. S. Sreenivasan

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CHAPTER 32

From Where to Begin?

If the house is to be cleaned, it is for those who occupy and govern it, rather than for strangers, to do the noisome work

– Benjamin N. Cardozo

SYNOPSIS

The best and the appropriate place to start the process of continual improvement is housekeeping. It has the merit of being an area of concern in every functional area and for every employee. Besides this point of commoness improvements in housekeeping can be made fast with good impact on employees. This will enthuse them to take up continual improvement tasks. Generally, improvement of housekeeping efforts at the start demand detailed observation, strengthening of the existing facilities, better coordination between housekeepers and users, and streamlining ...

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