Preface

Continual Improvement Process (CIP) is intended for the use of students, managers and practitioners of quality in every field of activity—education, research, manufacturing, health and medical care services.

In a wholistic manner we have dealt with the subject of CIP spanning over 34 chapters classified into eight sections as under.

Section A: An overview

This section comprises of four chapters, highlighting the meaning and manner of understanding improvement as a key result area for any institution in the present context of severe competition where no institution in spite of it having had an excellent track record can be safe and secure unless it maintains a strong competitive edge. At the operations level, improvement as deeds related ...

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