Chapter TenA Recap

10.1 A Brief Introduction

Although I explored an array of different topics in this book, I focused on several key themes. As a first step, I looked at frontline healthcare supervisors. More specifically, I examined the roles they play within their organizations, their chief desires and obligations, and the best practices management strategies that they can use to oversee and motivate their employees. Next, I delineated some of the important features of continuous improvement (CI) methodologies and explained how healthcare executives and administrators might use CI techniques to help them reduce costs and improve the efficiency and effectiveness of their particular company’s (or department’s) processes, products, and services. ...

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