Chapter ThreeA Primer on Continuous Improvement, Lean, and Six Sigma in the Healthcare Workplace
3.1 A Brief Introduction
Anyone who works in the healthcare field has probably heard about continuous improvement (CI) methods. Readers might also be familiar with specific CI philosophies such as Lean, Six Sigma, or Lean Six Sigma (which combines elements of the two aforementioned systems). To quote an oft-used cliché, “These topics are hot right now.” Numerous books, articles, and training guides offer to help healthcare administrators incorporate CI processes—of one sort or another—into their workplace routines. Many healthcare organizations will pay a premium to employees who hold certifications in Lean and Six Sigma. Some of these companies ...
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