Chapter FourMotivating Employees: Redesigning Organizational-Level Processes to Create a Culture of Continuous Improvement

4.1 A Brief Introduction

Healthcare leaders that want to integrate continuous improvement (CI) techniques into their corporate infrastructures need to guarantee that a critical mass of workers in all departments subscribe to these methodologies. Additionally, executives and administrators want to ensure that their particular company’s culture possesses the necessary framework to allow employees to successfully implement and monitor CI initiatives. In this chapter, I demonstrate how healthcare supervisors can use symbolism encapsulated in their specific organization’s mission, vision, and values statements to help them ...

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