Continuous Improvement Strategies

Chapter NineDeveloping and Enforcing Departmental Rules and Regulations

9.1 A Brief Introduction

In my experience, one of the most difficult tasks for any administrator, in healthcare or another field, is in properly developing and applying rules for the office. This individual must try to implement and enforce key mandates without harming the workplace culture or impeding the staff’s ability to meet corporate objectives. In this chapter, I will provide readers with information that they can use to help them achieve this balancing act. I will begin by delineating the four types of regulations and pointing out the ways in which a department’s policies help to shape and mediate its culture. I will then demonstrate how a supervisor can properly ...