Continuous Improvement Strategies

Preface

Although the healthcare industry is diverse, most of the companies in this field are labor-intensive operations. Their frontline employees perform many of the daily tasks that enable these organizations to satisfy their stakeholders’ needs while, at the same time, generating a profit. These staff members often labor in complex, fast-changing environments that require them to work with a variety of personnel types to meet key department- and institution-related objectives.

Given the importance of its frontline workforce, a healthcare organization needs to employ supervisors who excel in managing and motivating staff members, if the company wants to thrive. These administrators also must often be able to implement and sustain departmental-level ...