Chapter 9. Continuous Feedback

Continuous Feedback

As a general rule, the most successful man in life is the man who has the best information.

 --BENJAMIN DISRAELI (1804–1881)

One day I was speaking with my coworker, Chuck, when the build failed on one of our projects. I knew this because I received a Short Message Service (SMS) text message on my mobile phone, a personalized sound clip played through my computer speakers, I received an e-mail, and the Orb on my desk changed to a red hue. I briefly interrupted my conversation with Chuck and rang the technical lead for the project, who said, “I just got it and I’m on it.” I hung up the phone and continued my conversation ...

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