CHAPTER 2

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RESPONDING WELL TO EASY QUESTIONS

An easy question is one in which you know who is asking, what is being asked, why the question is being asked, and when the answer is required.

Both easy and tough questions can be classified as good or bad, so we want to start with clarity about what constitutes a good or bad question.

GOOD AND BAD QUESTIONS

Good questions fall into six categories: direct, control, repeat, persistent, summary, and non-pertinent.

Direct

A simple question, generally consisting of one interrogative, one verb, and one noun or pronoun. It's a question like “Who are you?” or “What did you eat for lunch?”

Control

A question ...

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