CHAPTER 3

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RESPONDING WELL TO TOUGH QUESTIONS

The first definition of a tough question is an inversion of the definition of an easy one: You have uncertainty about who is asking, what is being asked, why the question is being asked, and when the answer is required. The second definition is that a tough question puts you on the spot. You may have clarity on the who, what, why, and when, but you could go different ways with the response and aren't sure which way is best. Like easy questions, tough ones can be classified as good or bad.

TOUGH QUESTIONS, EASY ANSWERS

Parsing is a way to create an answer easily to a question that involves factors such ...

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