Convergence: Artificial Intelligence and Quantum Computing

CHAPTER 2Quantum Delegation

Mandy Sweeney, Director of Intelligent Automation, KPMG; and Chris Gauthier, Manager, Advisory, Federal Digital Lighthouse, KPMG

Organizations are in the early stages of “digital delegation,” the trend of trusting algorithms and automation to handle decisions and tasks that were previously the responsibility of human workers. The ability to gain data from multiple sources and sensors and to use that data to power sophisticated models for decision-making is converging with automation technologies to convert decisions to action with less human intervention. Over time, data pools will deepen, models will become more sophisticated, and automation tools will get even better at replicating human decision-making. This will happen with or without quantum computing. However, once quantum computing becomes available as an alternative or even complement to classical computing, real-time data analytics and near-instant automation will converge in powerful commercial, off-the-shelf products that will be relatively easy for organizations to adopt without investing in quantum research and quantum computers themselves.

It is in this stage of technological evolution that organizations will push digital delegation to new levels and reshape the way leaders make and implement high-stakes decisions that affect complex systems. In a trend of quantum delegation, leaders will channel their trust of algorithms and data into the adoption of more automated actions and move ...