Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

9SAVI^®: An All-Purpose Tool to Improve Any Conversation

In the preceding chapters, you’ve learned about six different troublesome forms of communication, from yes-buts to attacks, together with six sets of strategies for turning them around. You now have the keys to resolving the six most common causes of conversation breakdowns.

In this final chapter, we’re going to go one step further, showing you that the six different topics we’ve covered aren’t really so different. Yesbuts, mind-reads, negative predictions, leading questions, complaints, and attacks all belong to a larger class of communication behaviors that cause trouble in predictable ways, for the same underlying reasons. Likewise, all the behaviors that we recommend as strategies share ...