1 Introduction to conversational AI
This chapter covers
- Listing the types of AI assistants and their platforms
- Classifying AI assistants
- Recognizing AI assistants that you already interact with
- Differentiating questions needing a simple response versus a process flow
- Describing how email clients learn from your actions
AI assistants are an exciting new technology that is being used in an increasing number of places and use cases. The odds are good that you have interacted with an AI assistant. From the assistants on our phones (“Hey Siri”) to automated customer service agents to email filtering systems, AI assistant technology is widespread and growing in use.
In this book, you will learn how and why AI assistants work. You will learn when ...
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