3 Designing effective processes
This chapter covers
- Organizing user needs by complexity and frequency for a milestone plan
- Identifying requirements for a minimum viable product
- Assembling your dream team to implement a conversational AI
- Addressing challenging parts of a process flow
- Assembling appropriate responses for web and voice channels
A conversational AI is more than a classifier and some orchestration logic, in the same way that a graphical user interface is more than lines and styling. A conversational AI is a complete user experience channel; it requires a careful and thoughtful design for end users. The quality of your design sets an upper limit on how successful your conversational AI assistant can be.
This chapter focuses entirely ...
Get Conversational AI now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
