4 Designing effective dialogue
This chapter covers
- Writing dialogue that supports your process flows
- Creating dialogue with tone, empathy, and variety
- Asking questions that increase your chances of getting a useful response
- Responding to conversational mishaps
In chapter 3, you learned how to design effective processes that your conversational AI assistant will implement. After you design all the flow charts and user-to-system interactions, you need to breathe life into them by writing the dialogue text your assistant will read or speak.
The assistant can respond in several ways to a user who needs to reset a password, as shown in figure 4.1. A response of “I need your user ID so I can reset your password” is direct but has a nearly accusatory ...
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