10 Improving your assistant
This chapter covers
- Examining and deciphering where your AI assistant needs improvement
- Finding where your assistant is failing and rectifying these failures
- Improving the assistant where it has the highest inaccuracy
- Motivating AI owners for continuous improvement
Fictitious Inc. has deployed their conversational AI assistant to production, but they are not achieving the success metrics they outlined for the solution. The assistant was supposed to reduce the burden on other customer service channels, but these channels have not seen a significant reduction in user activity. Fictitious Inc. knows how to troubleshoot their traditional applications but does not know where to start troubleshooting their conversational ...
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