Appendix. Glossary of terms and abbreviations

  

Abbreviation/term

Definition/meaning

Accuracy

A measure of how correct an algorithm is. Accuracy is calculated as the number of correct predictions divided by the total number of predictions. Sometimes referred to as overall accuracy.

Acoustic model

A speech model that is trained on pairs of audio and text. Each audio file is accompanied by its textual transcript. The acoustic model learns the exact sounds associated with each of the transcripts.

Agent-assist AI assistant

An AI assistant pattern where the user interacts with a human agent, but the human agent is using an AI assistant.

AI assistant

An automated assistant that uses artificial intelligence (AI). It receives ...

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