36Chatbot vs Intelligent Virtual Assistance (IVA)
Ajit Noonia1, Rijvan Beg2, Aruna Patidar3, Bhushan Bawaskar4, Shashank Sharma4* and Hitesh Rawat5
1School of Computer Science and Engineering, Manipal University Jaipur, Jaipur, India
2Department of Computer Science and Engineering, Maulana Azad National Institute of Technology (MANIT), Bhopal, India
3Department of Information Technology, Shri Vaishnav Vidhyapeeth Vishwavidyalya, Indore, India
4Department of Computer Science Engineering, Shri Vaishnav Vidyapeeth Vishwavidyalaya, Indore, India
5Faculty at Management Department, Sri Aurobindo Institute of Technology and Management, Indore, India
Abstract
Chatbots and intelligent virtual assistants are two AI-powered technologies that have gained increasing attention in recent years due to their potential to enhance the user experience and improve business efficiency. While both technologies aim to provide personalized and context-aware assistance to users, they differ in terms of their design, features, and capabilities.
This research paper presents a comparative analysis of chatbots and intelligent virtual assistants, examining their effectiveness in different contexts and applications. We conducted a systematic literature review of studies that compare chatbots and intelligent virtual assistants and identified the key differences between the two technologies. Our findings show that chatbots are typically rule-based and use predefined responses, whereas intelligent virtual assistants ...
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