39NLP-Driven Chatbots: Applications and Implications in Conversational AI
A. Mary Sowjanya1* and Kotagiri Srividya2
1Dept. of CS&SE, College of Engineering, Andhra University, Visakhapatnam, AP, India
2Department of AI&ML, GMR Institute of Technology, Rajam, AP, India
Abstract
The emergence of natural language processing (NLP) technologies has revolutionized the field of conversational AI, giving rise to sophisticated chatbot systems that simulate human-like interactions. This paper delves into the diverse applications and profound implications of NLP-driven chatbots in the realm of conversational AI. We explore how these chatbots have been harnessed across various sectors, including customer service, healthcare, e-commerce, and education, to enhance user experiences, automate tasks, and provide real-time assistance. Furthermore, we investigate the ethical and societal implications that arise with the increasing integration of NLP-driven chatbots in our daily lives, addressing concerns related to privacy, data security, algorithmic bias, and the potential displacement of human roles. Through an in-depth analysis, we highlight the transformative potential of NLP-driven chatbots, emphasizing the need for a balanced approach that leverages their benefits while mitigating potential drawbacks. This paper contributes to a comprehensive understanding of the landscape surrounding NLP-driven chatbots, offering insights into their evolving applications and the imperative considerations ...
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