1Conversational Capacity


Management’s business isbuilding organizations that work


In elementary school I had a friend named David. One sunny day at recess, David, an epileptic, fell to the ground in the grips of a violent seizure. By the time I noticed what was happening, not only was David in physical distress, he was also surrounded by a group of students who were laughing at him, calling him names, and making fun. It was an ugly scene.

Shocked, I raced over with the clearest of intentions—to help David get through the seizure without injuring himself and to defend him from those kids giving him grief. I knew what to do and I had every intention of doing it, but as I reached my friend, a disturbing ...

Get Conversational Capacity: The Secret to Building Successful Teams That Perform When the Pressure Is On now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.