6Conversational Capacity and the Value of Conflict

Five senses; an incurably abstract intellect;a haphazardly selective memory;a set of preconceptions and assumptionsso numerous that I can never examine morethan a minority of them—never becomeeven conscious of them all. How much of totalreality can such an apparatus let through?


Now that we’re five chapters into the book, let’s pause and consider a couple of questions: Is conversational capacity really such a big game changer in building high-performance teams? Is it really the decisive variable when it comes to working together in tough, adaptive circumstances? These are fair questions, and in this chapter I’ll explain why the answer to both questions is an unassailable yes, for ...

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