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Conversational Capital: How to Create Stuff People Love to Talk About
book

Conversational Capital: How to Create Stuff People Love to Talk About

by Bertrand Cesvet, Tony Babinski, Eric Alper, Sid Lee
August 2008
Beginner
208 pages
3h 32m
English
Pearson
Content preview from Conversational Capital: How to Create Stuff People Love to Talk About

Chapter 09. Initiation

Although we perceive it as a subset of Ritual, Initiation is a Conversational Capital engine with a power all its own. Important passages in life are often marked by initiation of one kind or another. Significantly, these initiation rituals always involve some discomfort, if not outright pain.

It may sound odd in a book about experience design and marketing to talk about pain and discomfort. After all, most producers and marketers in a consumer society would tell you that their only goal is to please. Consumption is supposed to provide us a way out of discomfort. It’s supposed to be about pleasure.

Yet salient experiences, the cornerstone of Conversational Capital, would not be interesting without a minimal amount of unpleasantness ...

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Publisher Resources

ISBN: 9780136064114Purchase book