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Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results by Judith E. Glaser

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When We Lose Trust, We Lose Our Voice

You must trust and believe in people or life becomes impossible.

—ANTON CHEKHOV

I’ve been really fortunate to work with extraordinarily talented executives. They are smart, they are intuitive, and they are great leaders. They are men and women who are rising to the next levels in their careers—yet they have more to learn about how to lead. Ascending to the next level of leadership and leading thousands of people requires that they be able to think like an enterprise leader. This means having one eye on the future and the other on the present. Sometimes, that eye on the present “goes blind.” While aspiring to the next level, we fail to see what is going on right in front of us.

How Good Intentions Go Bad ...

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